IT Support
Rapid growth of computers and computing devices in our daily life has driven the increasing need for IT support services. And IT support has become an industry of its own. Just in corporate world, the average downtime based on computer issues cost companies about 3.6 percent of annual revenue. Similar loss of time and resources has been reported in individual and family lives as well. The computer services and support are divided into four major categories - computer maintenance and repair, computer network support services, IT services, and Internet provision.
Business and Consumer Challenges
- Lack of control on the timing of big and important software upgrades, such as new editions of Windows, Mac OS, iOS, etc. which can lead to a spur in business as and personal activities as all the initial problems and bugs are worked out and people have trouble getting to learn the new operating systems.
- Complexity of computing environment as business places and similar environment in homes. These complexities come as a result of mix of systems, devices, communications, etc.
- Keeping up with the rapidly changing the technological landscape and related advancements.
- Allocating appropriate budget for these unforeseen incidences.
- Additional burdens on overall IT budget due to increase in mobile and cloud technologies.
- Keeping exiting and archived data in a format suitable for contemporary accessible media.
The Crossglobe Advantage
- We combine technology, domain expertise, and sourcing capability to help insurance business provide state-of-the-art user experience to their customers.
- Cross-industry expertise and experience in legacy system modernization.
- Improve your overall customer service.
- Reduce your employee/family member stress.
- Increase your productivity and simplify your job.
- Make your tools/devices useful longer and thus lower your overall cost to meet your budget.
- Prevent your data loss due to bit rot.
Crossglobe Offerings
- Managed Services
- Crowdsourced IT Support
- Outsourced IT Support
- Multi-tiered IT Support